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Call EQ on 0845 603 1370

Support Services

EQ Software delivers the ultimate service solutions to help you make the most out of your investment.

Support

EQ Software provides a dedicated UK based support team that delivers a high level of assistance with every aspect of our software. The EQ support team can help with any software queries, solve problems or explain the latest features.

You can access support by phoning 01827 839 259 weekdays from 08:45 until 17:00. Alternatively book a support call from within EQ itself. Just click Help > Call back request. Our average response time is within 6 minutes,

For further help, EQ support can provide ‘hands on’ assistance and will connect to your computer using remote desktop support demonstrating how a feature works, or take control and solve a problem.

With EQ, there is a huge amount of helpful information available, written in plain English, enabling you to find answers any time of the day:
For F1 Help just press the F1 button when you are using EQ and it will display help for the screen you are currently in. Or go online to our knowledge base and download short worksheets, detailed manuals or view tutorial videos and see a short demonstration.

 

Customer Services

                

As part of our after sales care, customer services will guide you step by step through the initial stages of your purchase.

The order will be carefully processed and you will receive an order acknowledgement plus text message updates when your order has been despatched.

One of our Software Instructors will be in contact with you to arrange a convenient time and date for your 'EQ Level 1' Instruction.

Customer services will keep in regular contact through the initial stages, to help and assist with your software implementation. Finishing with a Supplier Health Check from one of our specialist Instructors.

 

 

Software Instruction

New customers who have purchased FoundationEssential or Professional editions are fully instructed on the EQ Level 1 course which is delivered at the EQ Training Centre located at our head office in Shuttington, Tamworth.

For existing customers we have a structured training programme to further enhance your initial investment in training. There are three initial levels designed to train your staff to the required skill set.
 

Course Timetable and Booking

Download the EQ Software training course timetable and booking details here

Management Software Skills                        EQ package edition

EQ Level 1                                                           Foundation / Essential / Professional
EQ Level 2                                                           Essential / Professional
EQ Level 3                                                           Professional

On site instruction is also available for specialist individual modules: Contracts, Cut List, Cabinet Builder, Door Builder, Parametric Door Calculations, Resource Planner, Project Manager.


 

Support Knowledge Base

Knowledge base is available to all our customers where you can search and download worksheets, manuals and watch short tutorial videos.

Enter your password below to access our knowledge base.

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