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Sales Enquiries 0845 603 1370

Support Enquiries 01827 839 259

support services

EQ Software delivers the ultimate service solutions to help you make the most out of your software investment.

Support Team
EQ Software provides a dedicated UK based support team that delivers a high level of assistance with every aspect of our software. The EQ support team can help with any software queries, solve problems or explain the latest features.
 
You can access support by phoning 01827 839 259 weekdays from 08:45 until 17:00. Alternatively book a support call from within EQ itself. Just click Help > Call back request in the software. Our average response time is within 6 minutes.
 
For further help, EQ support can provide ‘hands on’ assistance and will connect to your computer using remote desktop support demonstrating how a feature works, or take control and solve a problem.
 
With EQ, there is a huge amount of helpful information available, written in plain English, enabling you to find answers any time of the day. For F1 Help just press the F1 button when you are using EQ and it will display help for the screen you are currently in. Or access the support resources below.

 

Support Resources
 

Access the Support Centre

 

 Search help for every element of EQ written in plain English

Access  Learning Centre

 

 Tutorial videos to help with your first steps in EQ.

Remote Desktop Support

 

 Use remote desktop support when directed by the support team to perform remote assistance on your PC. (T)

 

 

System Requirements

View all of the technical requirements for running EQ Software on your PC or server. Includes important requirements about networking and other potential software conflicts. System Requirements here.

 
Backups
 
It is vital that you perform regular backups to secure all of your data in your EQ software. Read backup advice here.
 

Customer Services

                

As part of our after sales care, Customer Services will guide you step by step, through the initial stages of your purchase.

The order details will be carefully processed and you will receive a confirmation by telephone to explain the process in detail and ensure you have a complete understanding of what happens next.

Customer Services will keep in regular contact through the initial stages, to help and assist with your software implementation and be there as your point of contact whilst you become familiar with your new purchase.

Your dedicated Software Consultant will then make the necessary arrangements for training, as part of your implementation process.

 

 

 

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