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iKBBi Launch Industry Standards Pledge

Monday, September 5th 2011

Launched in September 2011, and figure headed by The Right Honourable Brian Binley MP (pictured), The Installations Standards Pledge targets high profile retailers to lead change within the KBB industry.
Brian Binley MP launched the initiative this week by saying: “Without change on how the KBB industry approaches installation quality, unsatisfied customers and associated negative press will continue, which is bad for business and in turn the economy.
Mr Binley MP went onto say: “We now have a unique opportunity to work together on installation standards, which is not only long overdue in my opinion, but also timely."
The five phase plan over an initial 18 month period is initially targeted at 9 high profile retailers - B&Q, Ikea, Tesco, Wren Kitchens, Magnet, Wickes, Homebase, Intoto and John Lewis Partnership.
There is no cost to the respective retailers whatsoever, which is hoped to encourage those retailers to embrace the initiative. The first of the phases will be to target those retailers invited to participate, understanding their respective standards in turn. From there, the creation of a foundation standard will be something the retailers can agree, build upon and make their own.
Later phases are targeted at the measurement of the standards, together with independent accreditation of those installers who operate for the retailer.
Over time, the sharing of non-sensitive information is designed to promote great installation businesses, whilst developing those with the willingness to improve and eventually forcing out the rogue element.
iKBBI Director Drew Carter said: "This is an exciting initiative, and whilst we fully understand that this won't be easy, or even embraced by all invited to participate, it is the first and only initiative designed to create and share a new standard by an existing driven, experienced and KBB dedicated organisation".


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