Support Knowledge Base
Knowledge base is available to all our customers where you can search and download worksheets, manuals and watch short tutorial videos.
Software Training
New customers who have purchased Foundation, Essential or Professional editions are fully instructed on the EQ Level 1 course which is delivered at the EQ Training Centre located at our head office in Shuttington, Tamworth.
For existing customers we have a structured training programme to further enhance your initial investment in training. There are three initial levels designed to train your staff to the required skill set. Courses are accredited by the Kitchen, Bedroom and Bathroom National Training Group (KBB NTG). A Certificate of Achievement will be awarded upon the satisfactory completion of each course.
Course Timetable and Booking
Download the EQ Software training course timetable and booking details here
Management Software Skills EQ Package Edition
EQ Level 1 Foundation / Essential / Professional
EQ Level 2 Essential / Professional
EQ Level 3 Professional
EQ Expert Professional
On site training is also available for our specialist modules: Contracts, Cut List, Cabinet Builder, Door Builder, Parametric Door Calculations, Resource Planner, Project Manager.
New Kitchen & Bathroom Design Principles and Project Management Courses
Delivered in conjunction with the National Training Group and the Bathroom Academy. These 2 day courses are aimed at professional kitchen or bathroom designers as well as new entrants into the kbb market.
Day one (Design Principles) guides delegates through the sale process from taking an initial client brief, preparing an accurate survey and creating a working plan to presenting a design. Also, creating an awareness of the latest building regulations, design trends and techniques coupled with practical sessions.
Day two (Project Management) enables delegates to effectively manage their projects from the quoting stage to successful completion and customer sign off. From initially building the quotation, delegates learn how to professionally create and manage project milestones, track profit margins, control installation timelines and handle all the invoicing and payments.
Successful candidates will be awarded an industry recognised certificate of achievement accredited by the National Training Group.
Customers and non-customers of EQ Software are welcome to attend.
Kitchen Design Principles and Project Management course details:
Next Date- 17th / 18th April 2012
Location- EQ Head Office, Tamworth, Warwickshire.
Download Kitchen Design Principles Synopsis here
Bathroom Design Principles and Project Management course details:
Next Date- 2nd / 3rd May 2012
Location- Head Office, Tamworth, Warwickshire
Download Bathroom Design Principles Synopsis here
Download Project Management Synopsis here
How much does it cost?
Each 2 day course fee is £299.00 plus VAT.
How to book
For further information and to book your place on these exciting courses contact
Martin Summers 0845 603 1370 or email martinsummers@eqsoftware.net
Each course is approved and endorsed by the National Training Group NTG, Bathroom Academy and Kitchen & Bathroom Specialists Association KBSA.
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Support
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EQ Software provides a dedicated UK based support team that delivers a high level of assistance with every aspect of our software. The EQ support team can help with any software queries, solve problems or explain the latest features.
You can access support by phoning 01827 839 259 weekdays from 08:45 until 17:00. Alternatively book a support call from within EQ itself. Just click Help > Call back request. Our average response time is within 6 minutes,
For further help, EQ support can provide ‘hands on’ assistance and will connect to your computer using remote desktop support demonstrating how a feature works, or take control and solve a problem.
With EQ, there is a huge amount of helpful information available, written in plain English, enabling you to find answers any time of the day:
For F1 Help just press the F1 button when you are using EQ and it will display help for the screen you are currently in. Or go online to our knowledge base and download short worksheets, detailed manuals or view tutorial videos and see a short demonstration.
Customer Services
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As part of our after sales care, customer services will guide you step by step through the initial stages of your purchase.
The order will be carefully processed and you will receive an order acknowledgement plus text message updates when your order has been despatched.
One of our Software Instructors will be in contact with you to arrange a convenient time and date for your 'EQ Level 1' Instruction.
Customer services will keep in regular contact through the initial stages, to help and assist with your software implementation. Finishing with a Supplier Health Check from one of our specialist Instructors.