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Sales Enquiries 0845 603 1370

Support Enquiries 01827 839 259

support services

EQ Software delivers the ultimate service solutions to help you make the most out of your software investment.

Support Team

Bally and Matt
EQ Software provides a dedicated UK based support team that delivers a high level of assistance with every aspect of our software. The EQ support team can help with any software queries, solve problems or explain the latest features.
 
You can access support by phoning 01827 839 259 weekdays from 08:45 until 17:00. Alternatively book a support call from within EQ itself. Just click Help > Call back request in the software. Our average response time is within 6 minutes.
 
For further help, EQ support can provide ‘hands on’ assistance and will connect to your computer using remote desktop support demonstrating how a feature works, or take control and solve a problem.
 
With EQ, there is a huge amount of helpful information available, written in plain English, enabling you to find answers any time of the day. For F1 Help just press the F1 button when you are using EQ and it will display help for the screen you are currently in. Or access the support resources below.

 

Support Resources
 

Access the Support Centre

 

Search help for every element of EQ written in plain English

Access  Learning Centre

 

Tutorial videos to help with your first steps in EQ.

Remote Desktop Support

 

Use remote desktop support when directed by the support team to perform remote assistance on your PC. (T)

 

 

System Requirements

View all of the technical requirements for running EQ Software on your PC or server. Includes important requirements about networking and other potential software conflicts. System Requirements here.

 
Backups
 
It is vital that you perform regular backups to secure all of your data in your EQ software. Read backup advice here.
 

Customer Services

                

As part of our after sales care, customer services will guide you step by step through the initial stages of your purchase.

The order will be carefully processed and you will receive an order acknowledgement plus text message updates when your order has been despatched.

One of our Software Instructors will be in contact with you to arrange a convenient time and date for your 'EQ Level 1' Instruction.

Customer services will keep in regular contact through the initial stages, to help and assist with your software implementation. Finishing with a Supplier Health Check from one of our specialist Instructors.

 

 

Software Training

New customers who have purchased Foundation or Professional editions are fully instructed on the EQ Level 1 course which is delivered at the EQ Training Centre located at our head office in Shuttington, Tamworth.

For existing customers we have a structured training programme to further enhance your initial investment in training. There are three initial levels designed to train your staff to the required skill set. Courses are accredited by the Kitchen, Bedroom and Bathroom National Training Group (KBB NTG). A Certificate of Achievement will be awarded upon the satisfactory completion of each course. 

Management Software Skills                        EQ Package Edition

EQ Level 1                                                           Foundation / Professional
EQ Level 2                                                           Professional
EQ Level 3                                                           Professional
EQ Expert                                                             Professional

On site training is also available for our specialist modules: Contracts, Cut List, Cabinet Builder, Door Builder, Parametric Door Calculations, Resource Planner, Project Manager.

For more information and to book your place on the next EQ Software training course please contact Trish Toms 01827 839 258 or email trishtoms@eqsoftware.net

 

 

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